FAQ's

How can I contact Western Redemption? You can reach us anytime at contactwesternredemption@gmail.com. We typically respond within 24–48 hours.

Where do you ship from? Products are shipped from either Canada or the USA, depending on the specific item and current inventory location. This helps us deliver your order as quickly as possible.

How long does shipping take? Shipping usually takes 7–14 business days from the time your order is processed. Delivery times may vary slightly based on your location and carrier performance.

Can I cancel or change my order? Yes! You can cancel or modify your order within 12 hours of placing it. After that window, the order enters processing and changes may no longer be possible.

What is your refund policy? Refunds are processed within 7–10 business days after we receive and approve the returned item. Funds will be returned to your original payment method.

Do you ship internationally? Yes, we ship to most countries worldwide. Please note that customs fees, duties, and taxes (if applicable) are the customer’s responsibility and vary by destination.

What if my order arrives damaged? Contact us at contactwesternredemption@gmail.com within 48 hours of delivery and include clear photos of the damage. We’ll arrange a replacement or full refund.